Annual turnover of over €100 million can accommodate a large number of events. From time to time, there is a need to complain about some aspect of trading. We also want to be as customer-oriented as possible when it comes to claims and requests for refunds, and we are constantly improving our operations.
Based on our customer satisfaction survey carried out last year, we have listened to our customers’ feedback on the handling of claims. In order to reduce the time it takes to resolve cases and improve response times, we have implemented a new form handling process.
Asking for and receiving feedback plays an important role in improving customer experience and satisfaction. Our pride and joy, long-standing customer relationships also allow for direct and rapid feedback between the customer and the contact person. In addition, in the spirit of continuous improvement, this year’s customer satisfaction survey is also already in the making.
