CLAIMS

Minor changes to products, their packaging or delivery quantities are possible.
We process all complaints from our dealers through the form below.
Complaints about defects and shortages in products and deliveries must be made within 14 days of receipt of the consignment.
For product warranty and spare parts issues, please contact Product support.

NOTE! Please add all products to be claimed on the same form before sending.
In the "Product information" section, add the required number of product codes using the "Add new item" button.

*marked fields are mandatory

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Alternatively, you can use an Excel form to submit your claim.

Download the Excel template here: TB_Claim_form

When using the Excel claim form, it is important to fill in all the information.
·      All information is mandatory.
·      If the claim concerns a single order/delivery, you can fill in the packing list or invoice number in the header information.
·      If the claim concerns multiple orders/deliveries, please fill in the packing list or invoice number in the row level.